TERMS AND CONDITIONS

 

The following informs you, the consumer, of the terms and conditions that is applied on any of the products listed by Stay Superior Equestrian Ltd on our website www.staysuperiorequestrian.com the running of the website and how the personal information provided to us by yourself is treated.

Please take the time to read through these Terms and Conditions carefully before placing an order for any of the products from this website. Placing an order with us for any of our products, via our website, means that you agree to be bound by these Terms and Conditions. If you do not agree with our Terms and Conditions, please do not place any orders with us or use this website. please be aware that nothing in these terms and conditions affects your statutory rights.

Whilst we aim to keep any changes to our Terms and Conditions to a minimum we reserve the right to update or change them and the content of this website at any time without notice. Please be mindful that you are encouraged to review these terms before you place every order as it is your responsibility to keep yourself up to date and be aware of any changes. By using our website after any updates and/or changes have been made to the Terms and Conditions will mean that you agree and accept all changes.

Whilst it is of importance to us to provide uninterrupted service whilst using our website at all times, this cannot be guaranteed. Access to our website may be lost or restricted due to maintenance or loss of connection, during busy time periods. We appreciate your patience during the times this may take place.

COPYRIGHT

All copyright and other intellectual property rights relating to this website and its content, which includes all images, text, and any other material are owned or registered by Stay Superior Equestrian Ltd.

All content on this website, including information, text, communication, photographs, images, moving images, video, sounds illustrations, graphics, code and any other materials, together with all logos, trademarks and domain names are owned by Stay Superior Equestrian Ltd. All content and marks are protected by copyright, trademark, and other laws and may not be used except as permitted in these Terms and Conditions or with the prior written consent of Stay Superior Equestrian Ltd.

Any unauthorized use by you of any content or marks will result in legal action being taken against you. You are authorized to view, display, download and print content and individual pages from this site for personal, informational and non-commercial use only (provided that you retain all copyright and other proprietary notices contained on those pages

DISCLAIMER OF CONTENT

We have taken all reasonable steps to ensure that the information on this website is accurate, at the time that it is published. However, we give no warranty regarding the accuracy of the content of this website.

Any advice/suggestion regarding the content on this website, including clothing, horse care, performance or any other subjects, is for guidance purposes only. Any such advice/suggestion should

not be relied upon or used as an alternative for professional advice, for any of your specific equestrian requirements.

ACCURACY OF INFORMATION

Stay Superior Equestrian Ltd takes reasonable effort to ensure that content on this site is complete, accurate and current. However, despite our efforts, the information on this site may occasionally be inaccurate, incomplete or out of date. On rare occasions, products included on the site may be unavailable, may have different attributes than those listed, or may be priced differently than that stated on the site. In addition, information about price and availability may be changed by us without any notice. Stay Superior Equestrian Ltd reserves the right, without prior notice, to limit the order quantity on any product and/or to refuse service to any customer. There may also be times when Stay Superior Equestrian Ltd may require verification of customer information prior to the acceptance and/or shipment of any order. Purchase of any product through this website should be for personal use only, without intention for resale.

COMPLAINTS

In the unlikely event that you are not satisfied with our customer service please do not hesitate to contact us via email – info@staysuperiorequestrian.com or by post – 5 Blaisdon Close, Abbeymead, Gloucester, GL4 4SB.

Should you wish to make a complaint regarding your order then please use the listed methods above to contact us directly, so that we are able to resolve the problem. We aim to acknowledge and investigate your query upon receiving it. We will do our very best to deal with and resolve your complaint as soon as possible in order to maintain the relationship with our valued customers.

ACCESS/CONTACT

When registering for an account, you will be asked to enter your email address and choose a password. You are responsible for keeping your email address and password confidential. By registering for an account, you agree that you are solely responsible for all activities that occur using your email address and password.

All information provided by you when placing an order is solely for billing and delivery purposes with the exception where there is a query we may need to contact you about regarding your order. When placing an order from Stay Superior Equestrian Ltd, you will be sent a confirmation email with receipt of the order, advising you that we have received it, and your order details. A contract between you and Stay Superior Equestrian Ltd will only be activated once the order has been accepted, processed and all items have been dispatched to you.

Stay Superior Equestrian Ltd retains the right to refuse any request or order placed. A confirmation email will be sent out to inform you if your order is accepted.

AVAILABILITY

Stay Superior Equestrian Ltd will do our best to keep accurate stock levels listed at all times. If, however, any items are out of stock that you have ordered, we will contact you with the details you provided at the time of placing the order to arrange a reasonable solution.

All items that are shown to be in stock at the time of placing your order will normally be delivered within a standard delivery timescale of 3 – 5 working days (within the UK) however, Stay Superior Equestrian Ltd will not be held responsible for any postal/courier delays or lost in transit packages which would be out of our control.

Please allow further delays for deliveries that may coincide with UK bank holidays.

Unfortunately we are unable to offer next day delivery services at this time.

PAYMENT

Stay Superior Equestrian Ltd accept payment from all major Debit and Credit Card companies. Unfortunately, we are unable to accept payment via cheques or postal orders.

Upon receiving your order, a standard pre-authorisation check on your payment card will be carried out, to ensure there are sufficient funds in the account for the transaction. Goods will not be dispatched until this check has been completed. Your card will be debited once the order has been accepted.

PROMOTIONAL DISCOUNTS

There may be occasions where promotional discount codes are offered to our customers via our website, or through our social media pages. The conditions of use relating to any discount code will be specified at the time of issue, please read any accompanying information thoroughly before using your discount code. All promotional discount codes are restricted to one use only, per order. We reserve the right to vary these conditions without notice.